Frequently Asked Questions
Everything you need to know about bringing Puure quality into your home.
What materials are used in Puure home products?
We prioritize sustainability and durability by using premium organic cotton, sustainably sourced hardwoods, and non-toxic finishes to ensure your home remains a safe sanctuary.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days. For larger furniture items, our white-glove delivery service will contact you within 48 hours to schedule a convenient setup time.
What is your return policy?
We offer a 30-day trial period for all Puure products. If you are not completely satisfied, you can return your items for a full refund, provided they are in original condition.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. We are working hard to expand our logistics to reach our international community soon.
How do I care for my Puure textiles?
To maintain the integrity of the fibers, we recommend machine washing on a cold, gentle cycle with mild detergent and tumble drying on low heat.
Are your products covered by a warranty?
Yes, all Puure furniture pieces come with a 5-year limited warranty covering manufacturing defects and structural integrity under normal household use.